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Policies

CONSULTATION FEE'S & DEPOSIT FOR SERVICES

SHIPPING INFO

A $50 fee is required upfront to hold an appointment for all Hair Extension Consultations which is deducted from the total cost of your Hair Extension Installation Dolled Up Hair And Beauty Co. Requires a 50% deposit for All Hair Extension services including the cost of hair or any salon service $50.00 or greater

APPOINTMENT CANCELATION 

Dolled Up Hair & Beauty requires at least 48 hours notice for any changes to a service booked, date &/or time of your scheduled appointment OR the cancellation of ANY appointment. If for any reason you cannot give Dolled Up Hair & Beauty Co 48 hours notice of a change or cancelation we fully understand with no questions asked will happily change or reschedule an appoinment. A cancellation fee of 50% of the cost of the scheduled appointment will be charged at the time of your next appointment. Should you choose not to reschedule the service you will be for-fitting the paid deposit for your service. Should you choose to give Dolled Up Hair & Beauty Co. no notice of your cancelation at all or No Show for any reason you will also be for-fitting the paid deposit for your service. Enforcing these policies contributes to the sustainability our small business thank you for understanding

SHIPPING INFO

Orders are processed Monday through Friday excluding weekends and holidays. Please allow 1 to 5 business days for processing your order. Most and stocked items are shipped within 1 to 2 business days. Tracking information is sent via email on the day that your order is shipped out.  International shipping We do not offer shipping outside of Canada at this time. Additional information Customers who have made an error with the shipping address please contact Dolled Up Hair and Beauty Co. at whitney@dolleduphairandbeauty.com within one hour of placing your order to have it changed. Customer who fail to do so will be responsible for contacting the carrier to make any necessary changes. Dolled Up Hair and Beauty Co. is not responsible for lost, stolen, miss handled, damaged or open parcels during the delivery process. Dolled Up Hair and Beauty Co. It's not responsible for packages delayed in transit. This includes an is but limited to the holiday season. Please note all shipping costs for orders are nonrefundable.

RETURNS & EXCHANGES

If you have ordered the wrong colour hair, Dolled Up Hair & Beauty Co will happily exchange it with in 14 days of the original purchase. Hair must be unused, unopened & in its original packaging. Used or opened products cannot be restocked and will not be exchanged. ​ To exchange a package of hair please fill out the form on our returns & exchanges page, or if you are local and would like to make an exchange please call the studio at 587 897 8755 and we will be happy to assist you. Dolled up Hair & Beauty Co. cannot do same day exchanges for online purchases. Dolled Up Hair and Beauty Co. does not offer refunds on any of our products or services.

PRIVACY POLICY

Dolled Up Hair and Beauty Co. Privacy policy This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The information we collect about you When you visit Dolled Up Hair and Beauty Co. , we may collect, used, store and transfer different kinds of information that identifies, relates to, describes, references, is being capable of being associated with or could be linked directly or indirectly with you. This site collects and has collected the following personal information from its visitors and consumers: * Personal identification information including your name, last name, user name and title. * Profile information including your username and password, purchases or orders made by you, your interest preferences, content of messages you send us or email us, feedback, survey responses, product reviews and information related to abandon cart, returned and exchange merchandise, and warranties. * Contact information including billing address, delivery address, email address and telephone numbers. * Payment information * Transaction information including dad about the products and services you purchase, including your product, your purchase date payments to and from you and other details of products and services you've purchased from us. * Technical information including IP address, your login information, browser type an version, time zone setting and location, browser plug-in tapes and version, operating system and platform, and other technology on the devices you use to access our website. * Usage information including information about how you use our website, products and services. * Marketing and communication information including your preferences and receiving marketing from us and our third parties and your communication preferences. How do we use your personal information? We use the order information that we collect from you to fulfil any orders placed through our website including processing your payment information, arranging for shipping, and providing you with invoices and or email order confirmations and shipping notifications. Additionally we use this information to : Communicate with you, Screen orders for potential fraud and risk, provide information and advertising related to her products and services. Where is device information that we collect to help a screen for potential risk and fraud, and to improve and optimize our site by generating analytics about how our customers browse and interact with the site, our products, and services. This helps us assess managing create our marketing and advertising campaigns. Sharing your personal information We share your personal information with our parties to help us use your personal information, as described above. For example we use wix to power our online store you can read more about how Wix uses your personal information here: https://www.wix.com/about/privacy

Dolled Up Hair and Beauty Co. terms of use

Please read the following terms of use carefully before using this website The Dolled Up Hair and Beauty Co. "terms of use" govern the use of this website and the purchase of any products from it. This website is owned and operated by Dolled Up Hair and Beauty Co. In the context of this website, “we”, “our” and “us” means www.dolleduphairandbeautyco.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site. If you require more assistance you can contact us by emailing whitney@dolleduphairandbeauty.com Changes to terms Dolled Up Hair and Beauty Co. Reserves the right to make changes to the terms of use of this website at any time. Right to suspend or cancel user account Dolled Up Hair and Beauty Co. Reserves the right to permanently or temporarily terminate or suspend access to your account or services without notice and liability for any reason, including if you violate any of the terms of use of this website. changes to products and prices Dolled Up Hair and Beauty Co. Reserves the right to make changes to the products and prices listed on this website add to any other content of this website at any time without notice. While we do our best to ensure that the product descriptions on our website are accurate, some in accuracies typographical errors or misinterpretations may occur. We reserve the right to correct such an accuracies or typographical as they are identified. colours Dolled Up Hair and Beauty Co. Has done our best to accurately display the colours of the products that appear on the site. We can't guarantee that your computer monitor display of our products colours will be accurate please take this into account. security and payment Your financial information and identity protection is incredibly important to us and will never be shared with anyone. coupons and discounts Dolled Up Hair and Beauty Co. Reserves the right to withdraw, amend or cancel a discount offer at any time. Only one promotional discount can be used per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable and not redeemable for cash. Questions & Concerns If you have any concerns with, or do not understand, our terms of use, we welcome you to contact us and we will make every effort to address do our best to answer any questions or concerns you may have. Please contact us at whitney@dolleduphairandbeauty.com

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